• Do you run an online shop? What platform do you use?
• Have you tried other platforms previously? What made you change?
• How do you promote your shop? Do you have advice for pushing sales?
• How do you feel about added extras - drawing on envelopes, free stuff etc. Do you feel it's worthwhile?
• How do you handle customer complaints or shipping disputes?
• Do you enjoy running an online shop, or do you do it out of necessity? How does it compare to in-person selling?